Important information regarding your art reproduction or portrait

Thank you for commissioning a totally hand painted oil on canvas reproduction painting from Masterpiece Paintings Gallery of Red Hare Communications. Please take a couple of minutes to read this entire page carefully. It is all important to you and relevant to this purchase.

If you have commissioned a painting and chose to pay with a credit card, debit card or e-check, the transaction will appear on your bill as “PAYPAL*RED HARE COM” which is an abbreviation of Red Hare Communications, owner of Masterpiece Paintings Gallery.

If you have commissioned a painting and chosen to pay by check, money transfer or other payment method:

more information about payment options.

You can expect to receive your painting approximately 30 work days after we receive payment (and a master image if you are sending one to us). Often it takes substantially longer, particularly with large, complex, or difficult paintings. We always give greater importance to quality than we do to speed. Our production center doesn’t work on weekends or Thai and international public holidays.

Courier delivery is free. Any import duty or taxes are your responsibility.

Please keep in mind that these are totally hand painted oil on canvas art works created by a person one stroke at a time. It takes time. And a painter has good days and bad days just like the rest of us. They have personal problems, are injured, get sick, have accidents, suffer deaths in the family or experience other things that affect the total amount of time it takes them to complete a painting at top quality.

After you commission your painting we immediately respond by email acknowleding your order. If you don't receive an email, your mail filters are probably preventing legitimate messages from reaching you. Please add us to your "white list". If you do NOT pro-actively add us to your white lists it is very likely that mail from you and mail from us to you will go missing without notification.

Only when the painting has passed our strict and rigorous quality control (QC) process and is ready for you to review will we contact you. We don't send periodic email messages saying “we are working on your painting”. Although we don't provide periodic status reports, you can be confident that we are busily working on creating a museum-quality painting for you as fast as we can with no compromise in quality. We work very long hours and often work weekends and holidays. We we don't promise that but it's not unusual.

However, feel free to inquire about your painting any time. Photos are taken and sent to you only when we believe the painting is finished. No photos are taken until a painting is approved by our QC staff .

The precise delivery date of your painting depends on many factors:

Please send us a contact phone number to give to the courier in the event they have any difficulty delivering the painting. A phone number is also useful if email communications prove unreliable and a substantial percentage of our customers experience mail from them or to them goes missing. Please send us your phone number.

All our paintings come rolled in sturdy PVC cylinders unless optional framing has also been purchased. As of 2008, we shipped rolled paintings by INSURED Air Mail. Courier companies are no longer faster, they charge substantially more, and shipments are not insured. INSURED air mail is now just as fast, more reliable, invariably requires the customer's signature upon receipt, and they will compensate us in full if the painting is lost or stolen so we can paint a new one for you.

We offer more than 70 frames and three sizes of cotton borders from which to choose the most appropriate framing solution for your painting.

Framing quotations include stretching, mounting, framing, crating, and delivery to your door by UPS, DHL, DPEX, TNT, FedEx or other courier service of the ready-to-hang painting but not the cost of the painting itself. These prices also include comprehensive insurance and the cost of fumigating the crate by a certified packer which is required by US Customs. Delivery usually takes about 72 hours after they pick up the painting from us. It will take longer if the delivery period includes a Saturday or holiday.

Many clients find our framing service affordable and competitive with services in their local area. When they also consider the time and fuel saved, the hassle and stress eliminated, and that they don't need to figure out how to get the framed painting home safely -- our service becomes even more attractive, efficient, convenient and cost effective.

If you find a framing solution you like, please submit a quotation request from that page of our site and we will respond with a quotation.

When your painting is finished, we will send you 5-20 digital photographs of our actual painting as email attachments for your approval before we ship it. Only when you have approved the painting will it be shipped.

We paint totally by hand, precise reproductions closely resembling the original art works when they were new. We do not replicate age or damage unless you specifically request it.

There is likely to be a difference between our reproduction and the photograph of an original masterpiece you might see in an art book or on the Internet. Do not assume that an image on the World Wide Web or in an art book was diligently compared to the original work and then color corrected. That is very unlikely and usually whatever comes out of the scanner is what the publisher or webmaster uses.

Photos of the same masterpiece painting always look different from one art book to another and even from one page to another page in the same art book. Frequently the color of photographs distributed by the actual owner of a painting such as a museum are intentionally inaccurate because they don't want the painting reproduced accurately. We have found our own photographs are usually much better than a museum's or gallery's photos even when we cannot use a flash or tripod.

Sometimes we are shocked at how incorrect “official” photos can be. However, photos of paintings to be auctioned that have been taken by famous auction houses are often quite good as are many art prints although we have been very disappointed by the quality of the Art Renewal Center.

No matter how many photographs, prints, or posters of a particular painting we have, no two ever look exactly the same. And when we photograph original paintings ourselves, the prints that come back from the photo lab also vary.

Our painter will carefully consider all the large, clear, color photos of the original art work that we have in our archive as well as our own original-size prints in order to get as much detail as possible. He/she will also rely on his/her experience of painting other works by that particular artist as well as his/her knowledge of the colors and techniques used by the original painter during the period the painting was done. Our painters are forbidden to add their own “interpretation” to a painting but if you want a painting adjusted in a certain way, please let us know in advance.

We will make the painting any way you want. Your satisfaction is the only thing that matters to us, even if we disagree with changes you might request.

If our best efforts cannot satisfy you, you are welcome to request a refund. See the full details of our returns and cancellation policies published on our web site.

If you still have a question or we can be of any further service, please feel free to contact us any time by clicking this link or the Contact Us link displayed on every page of our web site.